We always try to provide the best services possible, but there may be times when you feel this has not happened. We hope you will allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use our procedure it will not affect your right to complain to the Health Service Authority. Please note that we have to respect our duty of confidentiality to patients and a patient's consent will be necessary if a complaint is not being made by the patient in person.
If you wish to make a complaint, please telephone or write to our practice manager, Sheila Booth. Full details will be taken and a decision made on how best to undertake the investigation.
We will try to address your concerns, provide you with an explanation and discuss any action that may be needed.