Online Patient Access

Proxy Access to Online Services

Proxy access allows a parent/guardian, relative or carer to manage online services on behalf of another patient. Depending on the level of access required, the proxy user can book appointments, order prescriptions and view parts of the patient’s medical record.

View our information leaflet to find out more about Online Services Records Access.

Benefits of online access

All data contained within Patient Access is protected using the highest standard internet security so you can be sure all your personal information is safe and secure. Online services are quick and easy to use and may be accessed outside practice hours, avoiding busy telephone lines and/or minimising trips to the practice, making it more convenient for users.

How to apply

Complete the Online Proxy Access Application Form and take it to Reception at the Surgery. The Practice will need to verify the patient’s identity and the identity of the proxy user. All patients aged 11 upwards, who are are mentally competent, must give consent to proxy access by signing the application form. If you are registering on behalf of a child under 11 we will need to see a copy of the child’s birth certificate and red child health book. You will be asked that you have read and understood this patient information leaflet before the application is processed. The application will be passed to the patient’s GP to authorise and we will notify you of the GP’s decision. We only offer this service to proxy applicants who come to reception themselves to collect and complete the necessary paperwork.

How to register

Once the patient’s GP has authorised the application the proxy user is given details to register for online access. Proxy access is linked to the patient’s computerised medical record at their registered practice (not the proxy’s practice). The user registers and creates a secure password for their individual use. To register go to www.patientaccess.com

Access to services

Once you have registered you can access the following services:

  • Booking (or cancelling) the patient’s next appointment online
  • Request repeat prescriptions
    View parts of the patient’s medical record online including information about medication, allergies, vaccinations, previous illnesses and test results
  • Patient.co.uk – Patient Access contains links to www.patient.co.uk which is a trusted comprehensive source of GP-approved health information leaflets for patients.
  • Mobile app – this free Patient Access app provides greater convenience for patients who are away from a computer, with acesss to a smartphone. Download at: patient.co.uk/accessapp

Things to note

  • If you print out any information, it is your responsibility to keep this secure. I fyou are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.
  • The practice may not be able to offer proxy online access due to a number of reasons such as concerns that it could cause harm to physical or mental health or where there is reference to third parties.
  • The practice has the right to remove proxy access to anyone who does not use it responsibly.

Frequently asked questions

Do the patient and the proxy user need to be registered at the same practice?

No, as long as both practices offer Patient Access, a proxy user can still manage the patient’s account.

How do I gain access to another patient’s account if I already have my own patient access account?

As you already use Patient Access, you do not need to register a second account for the patient. Once your proxy application has been approved you will be provided with access registration information. Use your existing account to link to the required Practice and patient.

How many patients can I have proxy for?

You can link to as many patients as you need to, provided access has been approved. You simply switch between patients by selecting your name in the top right corner of Patient Access, then select “Linked Users”. If you are using the app on your mobile, select More to access linked users.

I don’t use Patient Access but need to act as a proxy for another patient. How do I do this?

Complete the Online Proxy Access Application form. Once the proxy application has been approved you will be given registration information. Register with Patient Access (see how to register) using the details provided and you will automatically be linked to the patient.

Can care homes use proxy access and does each patient have to have their own account?

Patients do not need an online access account. The proxy needs to be registered and given access to the account(s). For example, one care home staff member could manage the accounts for as many patients as needed. The proxy would have one set of login details and then be able to switch between patients.

Are there any age restrictions on proxy access?

Adult patients with capacity may give informed consent to proxy access. People aged 16 or above are assumed to be competent to make a decision unless there is an indication that they are not. Young people aged up to the age of 16 who are mentally competent, must give consent to proxy access by signing the application form and each application will be considered by the patient’s usual GP.

 I have proxy access to my child’s record. What happens when he/she reaches the age of 11?

A proxy account will be restricted when the child reaches the age of 11. This is so a clinician can assess whether or not the patient is competent to give consent or not to proxy access. The proxy user will be notified of this by email 3 months prior to the patient’s birthday. If the patient gives signed consent, the proxy user will be added again to the patient’s account.

I have proxy access to my child’s account. What happens when he/she reaches the age of 16?

Proxy access to a child’s account will automatically be revoked when a child reaches 16. The proxy user will still be on the system, but no longer linked to the patient. Patients over 16 are deemed competent to manage their own account. The proxy user will be notified of this by email 3 months prior to the patient’s birthday. In certain circumstances the proxy user may still need access to the patient’s account. If this is the case, the patient should give signed consent to proxy access.

What should I do if I have any further questions?

Please do not hesitate to contact the surgery.