Frequently Asked Questions and Policies

How can I order my medication?

Your medication should be ordered by yourself or a representative using one of the methods outlined below. Ordering your medication online is easy, safer, and more efficient.

We recommend ordering online due to safety and efficiency.

The NHS App

Download the NHS App and register for an NHS account. You will need to bring in proof of identity to the Practice for us to activate your account. The NHS App allows you to order medicines, book appointments and view your records.

Online: Patient Access

You can register for online access on the Patient Access website.

Once you have registered, you will be able to order your medicines, book appointments and view your records online.

Paper Prescription Requests

If you have difficulty with the above options, we will consider accepting paper requests submitted to either Brunston Surgery or Lydbrook Health Centre. These requests will be considered on an individual basis. Please contact reception on 01594 833255 to discuss this further.

Where can I collect my medication?

If you live more than 1 mile from your nearest Pharmacy, we can dispense to you from either Brunston Surgery or Lydbrook Health Centre. Please Register for the Practice Dispensing Service and see our Opening Hours page for our opening times.

If you live within 1 mile of your nearest Pharmacy, we are unable to dispense to you. Please Register for the Electronic Prescription Service which allows us to send your prescription(s) directly to your chosen Pharmacy.

It is more efficient to process prescriptions electronically. To use this service, you must Register for the Electronic Prescription Service and nominate a Pharmacy to collect your prescriptions from. Please note for medication purposes we are only able to allocate one Pharmacy. If you choose an ‘online’ Pharmacy, please be aware that you may need to wait for delivery, even if the item is needed immediately.

Delivery Services – please only use this option if you are unable to collect your medication.

The Practice offers delivery services to our dispensing patients. Please contact the Dispensary for details.

Local Pharmacies also offer delivery, but they may charge for it. Please contact your preferred Pharmacy for more details.

How far in advance should I order my medication?

Please order medicines in good time, ideally routine requests at least 2 weeks (10 working days) before you need them. Please plan for holidays, including bank holidays. Protocols are in place to ensure medication is authorised and dispensed safely, so please respect these timescales.

You can use an online ordering system, e.g. Patient Access or the NHS App, to check if your prescription has been issued.

If you have requested your medication but need it urgently, please do not ring the surgery to check progress, but visit the practice dispensary or contact a Pharmacy.

Is there a charge for prescriptions?

In England there is a charge for prescriptions, unless the patient is under 16, over 60, or they qualify for an exemption, as per the categories listed on the NHS website. If you pay for your medication and have more than 11 prescribed items a year, an annual prescription pre-payment is a cheaper option, even if you only have one item a month. Payments can be spread by monthly direct debit. For short term treatment, a 3-month pre-payment is also available. For more information and details of prescription costs, visit or call 0300 3301341.

Leaflets are also available at local pharmacies or reception.

Our Prescribing Policies

We have a 28 day prescribing policy, in line with national and local guidance. Most medication is issued monthly, as part of good practice. We do this because:

  • Patient safety is better managed with a 28-day prescribing regime
  • It lessens the risk of stockpiling medications

If dosages are changed or medications stopped within weeks of a prescription being issued, then the patient is not left with stocks of unneeded medications.

There are currently national stock issues with some medicines, and we need to preserve supplies to ensure that we have enough in stock for all patients.

There are exceptions to this policy, and doctors may issue longer prescriptions at their discretion, but only in exceptional cases.

To reduce medication waste, please do not order more than you need. If you build up a surplus of a complete month of a medication and you don’t need it early, you do not need to order until the following month.

Please order medicines in good time, ideally routine requests at least 2 weeks (10 working days) before you need them, due to medicines shortages and workload across the practice and pharmacy.

You may be eligible for repeat batch prescribing, also called eRD /eRepeat Dispensing. This means your chosen Pharmacy can access your electronic prescriptions for a set period, usually 12 months, so you will not need to order your medication each month, just collect from your Pharmacy. This depends on certain criteria and adherence to reviews. If you qualify, we will contact you with details, but you can ask if you have stable medication needs.

Repeat medication is subject to an annual review for continued prescriptions (re-authorised). If we contact you to make an appointment for blood tests, blood pressure and weight checks before medicine or nurse reviews, please make sure this is done in good time to avoid delays in your medication being issued. These are important reviews to monitor the effectiveness of medication, assess any safety issues and ensure you understand what your medicines are for and how to take them.

We support NHS England’s over-the-counter medication directive. This means when your medication is reviewed, routine items that can be bought over the counter might no longer be issued on your prescription. Please contact your local Pharmacy for more details. Please note our Practice dispensaries are unable to sell over-the-counter medication, even if you are a dispensing patient. However, many basic home remedies are available via various retail outlets, e.g. paracetamol, antihistamines etc.